Frequently asked questions.

 FAQs

  • Our fees vary by clinician and range based on level of experience and/ or speciality certification.

    Initial Evaluation (90791): $150-$170

    Individual Sessions (90834): $140-$160

    Couples Sessions (90847): $150-$170

    Graduate Interns: $50-$75

    Our Intake Coordinator can assist you with any questions you have about your insurance and fees. Many of our clients use their out of network benefits at Passages as well, see below for a detailed description of using your out of network coverage and how we submit claims directly to insurance as a courtesy for our clients.

    We do our best to work with each client to connect you to the support you need and can also offer a community referral outside Passages if needed.

  • Insurance participation varies by therapist at Passages. Our intake coordinator can discuss your specific benefits and direct you to the clinician that is the best match for your needs. Some of our clinicians are considered in-network with the following plans:

    United Healthcare

    Oxford

    Aetna

    Passages is considered out of network for most other insurance plans. We know trying to navigate insurance benefits can be confusing and overwhelming. At Passages, we make it easy to understand and access any out of network benefits you may have with your insurance. Our Intake Coordinator will contact your insurance company directly to see if you have out of network benefits for mental health and explain the process and related fees for treatment.

    In most cases, we can file claims electronically to your insurance company and accept payment directly from them, so you are just responsible for your coinsurance after you meet a deductible, if applicable. We will also work with you to create a payment plan if needed.

  • We accept all forms of payment at Passages, including all major credit cards (HSA/FSA cards), checks and cash. We require payment at the time of your session.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    ◦ You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    ◦ Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    ◦ If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    ◦ Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

  • Our clinicians value your time and hold your spot exclusively for you. For therapy to be effective, you need to attend consistently. We require 24 hours advance notice for session cancellations to avoid a $75 late cancellation fee. You can email or leave a message for your therapist 24/7 if you need to cancel in advance.

  • As Licensed Mental Health Clinicians, our therapists are unable to prescribe medication. However, our clinicians will assess your need for medication throughout your treatment at Passages. If your therapist feels medication might be a helpful and appropriate option for you, we will assist in a referral to a provider for a medication evaluation and follow up. We value our connection to local psychiatric providers and believe in working collaboratively as a team to best support our clients.

  • Taking the first step to start therapy can be scary. Our therapists create a safe and supportive space to help you feel comfortable. The first session is an opportunity to discuss what challenges you are currently facing and what changes you would like to see in your life. Typically, our clinicians will start with the current issues that lead to your first call and gather some history from there. We meet our clients where they are at and our work together is very collaborative. Our goal is to create a plan of action together that we can adapt as needed throughout your treatment. We want you to feel comfortable and supported from the very first session!

  • How long you will need to be in therapy can vary depending on a number of factors, including:

    -What issues, symptoms or concerns you are facing

    -How long you have been struggling and how severe your related symptoms may be

    -How motivated you are to make changes in your life

    -Your effort and follow through outside of your sessions

    -How much support you have outside of therapy

    Our goal is to help you identify your challenges and what changes you want to see and provide support and tools to help reach your goals as soon as possible! It not not uncommon for clients to end and return to therapy at a different point in their life as well.

  • Cognitive Behavioral Therapy (CBT) is a practical, goal-focused approach to therapy that helps people recognize and change unhelpful thought patterns and behaviors. By understanding the connection between thoughts, emotions, and actions, CBT provides effective strategies for managing anxiety, depression, and other challenges. Learn more in our blog: The Power of CBT.

  • Psychotherapy, or talk therapy, provides a supportive space to explore thoughts, emotions, and behaviors with a trained therapist. Through conversation and evidence-based techniques, therapy helps individuals develop healthier coping strategies, improve relationships, and work through challenges like anxiety, depression, and trauma. Learn more in our blog: Understanding How Psychotherapy Works.

  • Starting therapy is a collaborative process where you’ll work with a trained therapist to explore your thoughts, feelings, and challenges in a supportive environment. In the first few sessions, your therapist will ask about your history, goals, and concerns to better understand your needs. Therapy is a safe space to gain insight, develop coping strategies, and work toward personal growth at your own pace. Learn more in our blog: A Guide to Starting Therapy.

  • Preparing for therapy can help you make the most of each session. Consider reflecting on any thoughts, feelings, or experiences you’d like to discuss. It can also be helpful to jot down key concerns or patterns you’ve noticed in your emotions or behaviors. Most importantly, come with an open mind—therapy is a process, and progress happens over time. Learn more in our blog: A Guide to Starting Therapy.

  • Therapists ask questions to better understand your experiences, emotions, and goals. Early sessions may include questions like, “What brings you to therapy?” or “How have you been feeling lately?” Over time, questions might focus on patterns in your thoughts and behaviors, helping you gain insight and develop coping strategies. Therapy is a guided conversation tailored to your unique needs. Learn more in our blog: A Guide to Starting Therapy.

  • Finding the right therapist is about more than just credentials—it’s about trust and comfort. Look for a therapist whose approach aligns with your needs and who creates a supportive, judgment-free space. It’s okay to ask about their experience, specialties, and therapy style. If the connection doesn’t feel right, trying a different therapist is completely normal. Learn more in our blog: A Guide to Starting Therapy.

  • Healing from trauma is a journey that takes time, support, and self-compassion. It often starts by acknowledging your experience and allowing yourself to process emotions in a safe space. Therapy can help you understand the impact of trauma, develop healthy coping strategies, and rebuild a sense of control. Connecting with supportive people, practicing self-care, and engaging in mindfulness or grounding techniques can also be powerful steps toward healing. Learn more in our blog: Healing Together.

  • Therapy helps enhance problem-solving skills by providing a structured space to explore challenges, identify patterns, and develop new perspectives. A therapist can guide you in breaking down problems into manageable steps, improving emotional regulation, and building confidence in decision-making. By practicing self-awareness and learning effective coping strategies, therapy empowers you to approach life’s difficulties with clarity and resilience. Learn more in our blog: Benefits of Therapy for Women.

  • Managing depression starts with self-compassion and small, intentional steps toward well-being. Therapy can help you identify negative thought patterns, develop coping strategies, and build a support system. Incorporating daily habits like physical activity, mindfulness, and meaningful connections can also improve mood and resilience. While progress takes time, seeking professional help and allowing yourself grace in the process can make a significant difference. Learn more in our blog: Getting Unstuck.

Take the first step.

We know reaching out for help isn’t always easy, so our team is ready to assist you with extra
warmth and care. Click below to fill out our appointment request form, and we will be in
touch within 24 hours to get you started with one of our amazing clinicians.