Frequently asked questions.

 FAQs

  • Our fees vary by clinician and range based on level of experience and/ or speciality certification.

    Initial Evaluation (90791): $135-$160

    Individual Sessions (90834): $125-$150

    Couples Sessions (90847): $135-$160

    Graduate Interns: $50

    Our Intake Coordinator can assist you with any questions you have about your insurance and fees. Many of our clients use their out of network benefits at Passages as well, see below for a detailed description of using your out of network coverage and how we submit claims directly to insurance as a courtesy for our clients.

    We do our best to work with each client to connect you to the support you need and can also offer a community referral outside Passages if needed.

  • Insurance participation varies by therapist at Passages. Our intake coordinator can discuss your specific benefits and direct you to the clinician that is the best match for your needs. Some of our clinicians are considered in-network with the following plans:

    United Healthcare

    Oxford

    Aetna

    Passages is considered out of network for most other insurance plans. We know trying to navigate insurance benefits can be confusing and overwhelming. At Passages, we make it easy to understand and access any out of network benefits you may have with your insurance. Our Intake Coordinator will contact your insurance company directly to see if you have out of network benefits for mental health and explain the process and related fees for treatment.

    In most cases, we can file claims electronically to your insurance company and accept payment directly from them, so you are just responsible for your coinsurance after you meet a deductible, if applicable. We will also work with you to create a payment plan if needed.

  • We accept all forms of payment at Passages, including all major credit cards (HSA/FSA cards), checks and cash. We require payment at the time of your session.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    ◦ You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    ◦ Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    ◦ If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    ◦ Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

  • Our clinicians value your time and hold your spot exclusively for you. For therapy to be effective, you need to attend consistently. We require 24 hours advance notice for session cancellations to avoid a $50 late cancellation fee. You can email or leave a message for your therapist 24/7 if you need to cancel in advance.

  • As Licensed Mental Health Clinicians, our therapists are unable to prescribe medication. However, our clinicians will assess your need for medication throughout your treatment at Passages. If your therapist feels medication might be a helpful and appropriate option for you, we will assist in a referral to a provider for a medication evaluation and follow up. We value our connection to local psychiatric providers and believe in working collaboratively as a team to best support our clients.

  • Taking the first step to start therapy can be scary. Our therapists create a safe and supportive space to help you feel comfortable. The first session is an opportunity to discuss what challenges you are currently facing and what changes you would like to see in your life. Typically, our clinicians will start with the current issues that lead to your first call and gather some history from there. We meet our clients where they are at and our work together is very collaborative. Our goal is to create a plan of action together that we can adapt as needed throughout your treatment. We want you to feel comfortable and supported from the very first session!

  • How long you will need to be in therapy can vary depending on a number of factors, including:

    -What issues, symptoms or concerns you are facing

    -How long you have been struggling and how severe your related symptoms may be

    -How motivated you are to make changes in your life

    -Your effort and follow through outside of your sessions

    -How much support you have outside of therapy

    Our goal is to help you identify your challenges and what changes you want to see and provide support and tools to help reach your goals as soon as possible! It not not uncommon for clients to end and return to therapy at a different point in their life as well.

Take the first step.

We know reaching out for help isn’t always easy, so our team is ready to assist you with extra
warmth and care. Click below to fill out our appointment request form, and we will be in
touch within 24 hours to get you started with one of our amazing clinicians.